FAQs: Frequently Asked Questions

Are payment arrangements available?

Payment Plans

Payment Plans are available for residents who have a higher bill then expected. This will allow those who need more time to pay a balance the ability to do so over a longer period of time. Payment plans take the current balance of an account and divide it equally between a certain number of months allowing customers to pay a smaller balance up-front and defer the remainder onto the following months.

Payment Plan terms are between two and six months.
The first payment is due the same month the payment plan is activated.
After the initial payment, the balance due on the following bills will include both the payment plan amount and the current months charges for the duration of the agreement.
If a payment is missed or not made in full, the payment plan will end and the full balance will be due. This will also result in additional fees, and possible interruption of service if not paid by the due date each month.
No Extensions can be made for the duration of the Payment Plan.

Please visit City Hall at 75 N 7th Street, Eagle Lake Florida 33839, if you need to set up any type of payment arrangement.

How long will it take for my service to be connected after I have paid my utility deposit?

As long as we have all required documentation, and your deposit has been paid prior to 3:00 PM - your service can be connected same business day. Anything not completed by 3:00 PM will be connected during the NEXT business day.

How much will my utility deposit be?

_{Sec. 16-141 Deposits.}

_{A deposit as herein provided in this section shall be paid at the time of each application for solid waste, sewer, and water service. This sum shall be retained in a special account to insure payment of all charges. When service is permanently discontinued, this deposit, less any accumulated charges, shall be refunded to the rate payer.}

**Utility Deposits**
Inside City Limits	Outside City Limits
Residential Customers Property Owners: $200 Property Tenants $250 *Potential Bad Debt Customers: 2 times the previously listed deposit amount	Residential Customers Property Owners: $215 Property Tenants: $250 *Potential Bad Debt Customers: 2 times the previously listed deposit amount
Commercial Customers - $250	Commercial - $275
Industrial Customers - $300	Industrial - $340

*Multi-unit customers shall include, but not be limited to, apartment complexes, hotels, motels, congregate or assisted living facilities.

*Potential bad debt customers shall include those customers who have a bad credit report through verifying mechanisms and services and/or those customers who have a delinquent or bad check history with the city.

What steps do I need to take to start my utility service?

The following steps will help you set up your utility service:

Complete and sign our New Service Application, for utility service. (This can be found online on our website, it can either be e-mailed to utilityclerk [at] eaglelakefl.gov once it has been completed, or you can bring it into the office)
Supply a legible copy of your drivers license or state issued identification card, for each applicant and co-applicant.
Supply a signed copy of your General Warranty Deed (if you have purchased the property), or a signed copy of your rental agreement.
Pay the deposit based on your soft credit check.